ELITMATRIX
This Privacy & Opt-In Policy explains how ELITMATRIX and its affiliated digital modules collect, use, store, and protect personal information. By accessing or using ELITMATRIX, you consent to the practices described in this policy.
1. Who We Are
ELITMATRIX is a proprietary digital platform wholly owned, administered, and operated by GulfUSA Capital LLC.
The platform includes multiple specialized modules such as Real Estate Intelligence, Automotive Search & Finance Support, Gold Exchange, Franchising Search, Interpreter & AI Translation Services, and Marketing Automation. All ELITMATRIX systems, APIs, and integrated services operate under GulfUSA Capital LLC’s digital infrastructure.
2. Information We Collect
A) Personal Information
- Full name
- Email address
- Phone number
- Contact preferences
- Payment metadata (Square)
- Interpreter call metadata (time, duration, language pair)
B) Platform Usage Data
- Real estate, auto, franchise, and gold search queries
- Device, browser, IP address
- Location data (ZIP, city, state)
- Interaction logs with platform modules
C) Communication & Opt-In Data
- Email marketing opt-ins
- SMS opt-ins
- Notification preferences
- Customer.io & HubSpot audience tags
D) Technical & Security Data
- Access logs
- API gateway logs
- Fraud-prevention signals
- Error logs
We do NOT collect:
- Full interpreter call transcripts
- Payment card numbers
- Sensitive identifiers (SSN, passport, etc.)
3. How We Use Your Information
A) Service Delivery
- Interpreter & AI translation services
- Real estate scoring & property intelligence
- Automotive search & lender routing
- Gold pricing & alerts
- Franchise location intelligence
- eSIM activation support
B) Marketing & Communication
- Email campaigns (Meta, TikTok, HubSpot, Customer.io)
- Service updates
- Opt-in notifications
- Lead nurturing workflows
C) Payments & Billing
- Square Checkout processing
- Payment confirmation
- Fraud prevention
- Transaction history
D) Platform Improvement
- Performance analytics
- Feature optimization
- Error resolution
- Security enhancements
4. Third-Party Integrations
ELITMATRIX uses trusted third-party systems to deliver services:
- Twilio – voice calls, interpreter routing
- OpenAI Realtime API – AI translation engine
- Square – payment processing
- HubSpot CRM – lead & contact management
- Customer.io – email/SMS automation
- Meta & TikTok Ads – marketing campaigns
- Google Maps / Nominatim – location intelligence
- Public Federal APIs – Census, FEMA, NOAA, FCC, EPA, FBI, USDA, HUD
Each provider maintains its own privacy policy.
5. Opt-In & Communication Consent
By using ELITMATRIX, you may choose to opt-in to:
- Marketing emails
- SMS notifications
- Interpreter call-back
- Real estate alerts
- Franchise alerts
- Gold price alerts
- Platform updates
You may opt-out at any time using unsubscribe links or by contacting info@elitmatrix.com.
6. Data Retention
- Interpreter call metadata: 30–90 days
- Payment metadata: Square retention rules
- CRM data: until user requests deletion
- Marketing opt-in: until user unsubscribes
- Security logs: up to 12 months
7. Your Rights
You have the right to:
- Access your data
- Request deletion
- Request correction
- Opt-out of marketing
- Request a copy of stored data
- Withdraw consent at any time
Requests may be submitted to: support@elitmatrix.com
8. Data Security
We implement industry-standard security measures:
- Encryption in transit & at rest
- API gateway protection
- Access control & role-based permissions
- Fraud monitoring
- Secure Square payment processing
- No sale or sharing of personal data
9. Children’s Privacy
ELITMATRIX is not intended for individuals under 18. We do not knowingly collect data from minors.
10. International Users
ELITMATRIX operates in the United States. Users outside the U.S. consent to data transfer to U.S. servers.
11. Policy Updates
We may update this policy periodically. Changes will be posted at: https://elitmatrix.com/privacy-policy/
12. Contact Information
GulfUSA Capital LLC
Email: info@elitmatrix.com
Support: support@elitmatrix.com
Official Business Address
GulfUSA Capital LLC
971 US Highway 202 N, Suite # 7665
Branchburg, NJ 08876, United States